Cancellations & Returns

Online Cancellations

If you need to cancel your order, you can use our self-serve cancellation option directly from the order status page linked in your confirmation email (no login required), or via your customer account.

All online orders incur a processing fee, which is not refunded to us if you cancel your order.

As such, order cancellations will incur these charges, which will be deducted from your refund.

International orders made using a different currency also incur a currency conversion fee, which is again not refunded to us if the order is cancelled.

Online Returns

*Important: Return shipping costs are the responsibility of the customer. As a small business, we are unfortunately unable to offer free returns or cover postage costs at this time.*

We are happy to refund any items that are unworn and returned to us in their original packaging within 30 days of the purchase date.

Be sure to double-check underwear sizing (women's and children's knickers and boxers) before you purchase, as these are non-returnable and refunds will not be given.

If you have purchased online with us, please send the return to the following address: SMALL-FOLK, 76 High Street, Totnes, Devon TQ9 5SN England

With the item you wish to return, please enclose a note with your name and order number so that the order can be traced and a refund processed. We will complete this as soon as possible once the item has been received by us.

International returns: If returning from overseas, please ensure the package is clearly marked as a RETURN. If this is not done, customs administration charges may be deducted from your refund.

Online Exchanges

For online exchanges, we ask that either the above procedure be used to return, and a new order be placed online for the preferred item, or contact us via email to help: hello@small-folk.co.uk.

Unfortunately, we are currently unable to process exchanges any other way. We apologise for this.

If an item you receive is faulty, please let us know as soon as possible either by telephone, email or post so we can rectify the issue and provide you with a replacement or refund.                                                                                                                              

In-Store Returns

We are happy to refund any items that are unworn and returned to us in their original packaging within 30 days of the purchase date.

Be sure to double-check underwear sizing (women's and children's knickers and boxers) before you purchase, as these are non-returnable and refunds will not be given.

In-Store Exchanges 

For exchanges, please bring your original item to us in-store, where you will be able to select a replacement item. To check if we have a suitable item in stock, feel free to telephone or email us before your visit.

If you discover an item you have purchased is faulty, please let us know as soon as possible by telephone or email so we can rectify the issue and provide you with a replacement or refund.

You can find our store opening times here. Please be aware that these opening times can vary around public holidays.