Domestic Orders & Shipping

Order Cancellations

If you need to cancel your order, you can use our self-serve cancellation option directly from the order status page linked in your confirmation email (no login required), or via your customer account.

All online orders incur a processing fee, which is not refunded to us if you cancel your order. As such, order cancellations will incur these charges, which will be deducted from your refund. 

UK Shipping & Delivery

Greetings cards, Toverlux silhouettes and Yoto cards ship as large letters for £2.95 (Royal Mail 48 service) or £3.95 (Royal Mail 24 service) on orders containing only these items, regardless of quantity.

Royal Mail Tracked 48 (3-5 business days delivery time from dispatch) within the UK is £3.95. Orders over £60.00 in value will be posted for free using this service.

Royal Mail Tracked 24 (1-2 business days delivery time from dispatch) within the UK is £5.95.

Express Domestic Special Delivery (Next Working Day Service by Royal Mail) is available for £8.95.

Orders placed before 12 pm on a working day with Express delivery will be posted the same day; orders placed after 12 pm will be posted the following working day, unless we can manage a quick turnaround to do it the same day, but this can't be guaranteed. (Note: this means orders placed on a Friday after 12 pm will not be posted until Monday).

Tracked 48 Service orders will be processed and packed within 3-5 working days. 

Tracked 24 Service orders aim to be processed the same day as ordered, or the following day. 

We are a small team working hard to get your orders out as quickly as possible, so please bear with us, especially during busy periods.