Refund policy

DOMESTIC & INTERNATIONAL ORDER CANCELLATIONS
Read our full policy here.

All online orders incur a processing fee, which is not refunded to us if you cancel your order.

As such, order cancellations will incur these charges, which will be minused from your refund. 

International orders made using a different currency also incur a currency conversion fee, which is again not refunded to us if the order is cancelled.

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ONLINE SHIPPING & RETURNS

*Important: Return shipping costs are the responsibility of the customer. As a small business, we are unfortunately unable to offer free returns or cover postage costs at this time.

We are happy to refund any items that are unworn and returned to us in their original packaging within 30 days of the purchase date. Be sure to double-check underwear sizing (women's and children's knickers and boxers) before you purchase, as these are non-returnable and refunds will not be given.

If you have purchased online with us, please send the return to the following address, and enclose a note with your name and order number so that the order can be traced and a refund processed. We will complete this as soon as possible once the item has been received by us.

SMALL-FOLK, 76 High Street, Totnes, Devon. TQ9 5SN. England

If returning from overseas, please ensure the package is clearly marked as a RETURN. If this is not done, customs administration charges may be deducted from your refund.

For exchanges, we ask that either the above procedure be used to return, and a new order be placed online for the preferred item, or contact us via email to help: hello@small-folk.co.uk.

Unfortunately, we are currently unable to process exchanges any other way. We apologise for this.

If an item you receive is faulty, please let us know as soon as possible either by telephone, email or post so we can rectify the issue and provide you with a replacement or refund.

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IN-STORE RETURNS AND EXCHANGES

We are happy to refund any items that are unworn and returned to us in their original packaging within 30 days of the purchase date. Be sure to double-check underwear sizing (women's and children's knickers and boxers) before you purchase, as these are non-returnable and refunds will not be given.

For exchanges, please bring your original item to us in-store, where you will be able to select a replacement item. To check if we have a suitable item in stock, feel free to telephone or email us before your visit.

If you discover an item you have purchased is faulty, please let us know as soon as possible by telephone or email so we can rectify the issue and provide you with a replacement or refund.

You can find our store opening times here. Please be aware that these opening times can vary around public holidays.