Info, Shipping & Returns

March 2026 Shipping Update: Middle East Deliveries

Due to temporary airspace restrictions across parts of the Middle East, some international courier services are experiencing disruption.

Orders shipping to Israel, Saudi Arabia, the UAE, Qatar and neighbouring regions may experience longer transit times or temporary delivery delays while airlines adjust their routes.

If you are placing an order to one of these destinations, please allow additional time for delivery. We will continue to dispatch orders as normal and will provide tracking updates as soon as your parcel is in transit.

If you have any questions about a current order, please email us: hello@small-folk.co.uk


                                                                                                                                 



DOMESTIC & INTERNATIONAL ORDER CANCELLATIONS

All online orders incur a processing fee, which is not refunded to us if you cancel your order.

As such, order cancellations will incur these charges, which will be minused from your refund. 

International orders made using a different currency also incur a currency conversion fee, which is again not refunded to us if the order is cancelled.


                                                                                                                                 



DOMESTIC SHIPPING & DELIVERY

Greetings cards and Yoto cards ship for £1.05, regardless of quantity (48 Hour Large Letter Service)

Royal Mail Tracked 48 (2-5 days delivery time from dispatch) within the UK is £3.20. Orders between £50 - £249.99 in value will be posted for free using this service.

Royal Mail Tracked 24 (1-2 days delivery time from dispatch) within the UK is £5.00. Orders over £250 will be posted for free using this service.

Express domestic delivery (Usually Next Working Day Service by Royal Mail) is available for £8, orders placed before 12pm on a working day with Express delivery will be posted the same day, orders placed after 12pm will be posted the following working day unless we can manage a quick turnaround to do it same day but this can't be guaranteed. (Note: this means orders placed on a Friday after 12pm will not be posted until Monday)

Tracked 48 service orders will be processed and packed within 3-5 working days, we are a small team working hard to get your orders out as quickly as possible so please bear with us, especially during busy periods. Tracked 24 we will aim to process the same day as ordered, or the following.



                                                                                                                                 



INTERNATIONAL SHIPPING & DELIVERY



***All taxes and duties are now collected at checkout, so there are no further taxes or duties to pay upon arrival of your parcel! You can see a breakdown of all tax and duty calculations at the checkout point***



Europe Zone 1

Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden

Standard Shipping (2-5 business days from dispatch) is £12

Express Shipping (1-3 business days from dispatch) is £18

Standard Shipping is with FedEx International Connect Plus, Express Shipping is with FedEx International Priority



Europe Zone 2

Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Liechtenstein, Malta, Moldova, Montenegro, North Macedonia, Norway, Russia, San Marino, Serbia, Svalbard and Jan Mayen, Switzerland, Turkiye, and Ukraine

Standard Shipping (2-5 business days from dispatch) is £25

Express Shipping (1-3 business days from dispatch) is £40

Standard Shipping is with FedEx International Connect Plus, Express Shipping is with FedEx International Priority



USA & Canada

Standard Shipping (2-5 business days from dispatch) is £22

Express Shipping (1-3 business days from dispatch) is £26

Standard Shipping is with FedEx International Connect Plus, Express Shipping is with FedEx International Priority

For parcels weighing over 5kg but under 10kg, this increases to a £40 shipping fee for FedEx International Connect Plus.

For parcels over 10kg in weight, please contact us for a shipping quote, as you will not be able to checkout.



Rest of World Zone 1

Australia, Brazil, Israel, Jordan, Mexico, New Zealand, and Saudi Arabia

Standard Shipping (2-5 business days from dispatch) is £25

Express Shipping (1-3 business days from dispatch) is £30

Standard Shipping is with FedEx International Connect Plus, Express Shipping is with FedEx International Priority



Rest of World Zone 2

All countries not mentioned above will fall within Rest of World Zone 2

There is a flat rate of shipping of £40 for FedEx International Connect Plus, 2-5 business days from dispatch.

We are happy to look into quicker delivery methods. Please send us an email: hello@small-folk.co.uk


                                                                                                                                 


ONLINE GIFT ORDERS

If you would like your order sent as a gift, please use the Order Notes section at checkout to let us know!

You can include a gift message, too.


                                                                                                                                  


ONLINE RETURNS AND EXCHANGES

*Important: Return shipping costs are the responsibility of the customer. As a small business, we are unfortunately unable to offer free returns or cover postage costs at this time.



We are happy to refund any items that are unworn and returned to us in their original packaging within 30 days of the purchase date. Be sure to double-check underwear sizing (women's and children's knickers and boxers) before you purchase, as these are non-returnable and refunds will not be given.

If you have purchased online with us, please send the return to the following address, and enclose a note with your name and order number so that the order can be traced and a refund processed. We will complete this as soon as possible once the item has been received by us.

SMALL-FOLK, 76 High Street, Totnes, Devon. TQ9 5SN. England

If returning from overseas, please ensure the package is clearly marked as a RETURN. If this is not done, customs administration charges may be deducted from your refund.

For exchanges, we ask that either the above procedure be used to return, and a new order be placed online for the preferred item, or contact us via email to help: hello@small-folk.co.uk.

Unfortunately, we are currently unable to process exchanges any other way. We apologise for this.

If an item you receive is faulty, please let us know as soon as possible either by telephone, email or post so we can rectify the issue and provide you with a replacement or refund.



                                                                                                                                  


IN-STORE RETURNS AND EXCHANGES


We are happy to refund any items that are unworn and returned to us in their original packaging within 30 days of the purchase date. Be sure to double-check underwear sizing (women's and children's knickers and boxers) before you purchase, as these are non-returnable and refunds will not be given.

For exchanges, please bring your original item to us in-store, where you will be able to select a replacement item. To check if we have a suitable item in stock, feel free to telephone or email us before your visit.

If you discover an item you have purchased is faulty, please let us know as soon as possible by telephone or email so we can rectify the issue and provide you with a replacement or refund.

You can find our store opening times here. Please be aware that these opening times can vary around public holidays.