Shipping and Returns
Standard post within the UK is £2.99. Orders over £50 in value will be posted for free! Please be aware that orders placed on a Monday or Tuesday may not be shipped until the Wednesday as I don't open the shop on Mondays and Tuesdays and it's child dependent as to whether I can get in to pack up orders! I do normally manage to post the same day or the following day but in exceptional circumstances I apologise for the delay.
Express domestic delivery (Next Day Service) is available for £7.99 orders placed before 12pm with Express delivery will be posted the same day, orders placed after 12pm will be posted the following day.
ANY IMPORT DUTIES ARE THE RESPONSIBILITY OF THE RECIPIENT TO BE PAID TO THE RELEVANT AUTHORITY UPON RECEIPT OF GOODS
Standard post within Europe is £5.99. Orders over £100 in value will be posted for free!
Standard post to the Rest of the World is £9.99. Orders over £200 in value will be posted for free!
If you would like your order sent as a gift (with no prices on receipt and/or a gift message) please send an email to firstname.lastname@example.org upon ordering. Please state the order number and the message to be included with the order.
RETURNS AND EXCHANGES
We are happy to refund any items that are unworn and returned to us in their original packaging. Please send the return back to the following address, and enclose a note with your name and order number so as the order can be traced and a refund processed.
SMALL-FOLK, 89 High Street, Totnes, Devon. TQ9 5PB. England
If returning from overseas please ensure the package is clearly marked as a return. If this is not done, customs administration charges may be deducted from your refund.
For exchanges we ask that the above procedure is used and a new order placed online for the preferred item. Unfortunately we are currently unable to process exchanges any other way and we apologise for this.
If an item you receive is faulty, please let us know as soon as possible either by telephone, email or post so as we can rectify the issue and provide you with a replacement or refund.